This Privacy Policy explains how Trusted Brands UG (haftungsbeschränkt) (“we,” “us,” or “our”) handles information in connection with our universal remote control mobile application (“App”). We are committed to protecting your privacy and processing personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
1. Data Controller
Trusted Brands UG (haftungsbeschränkt) Mühlensiek 9 32584 Löhne Germany
Email: service@tbrands.de Web: https://tbrands.de
Registered at the Local Court (Amtsgericht) of Bad Oeynhausen, HRB 18770 VAT ID pursuant to § 27a UStG: DE360303903
Authorized Managing Director: Parvenu Holding UG (haftungsbeschränkt), represented by its Managing Director Dennis Steinmann, Mühlensiek 9, 32584 Löhne, Germany — registered with the Local Court of Bad Oeynhausen under HRB 18733.
For all questions regarding this Privacy Policy or your personal data, please contact us at service@tbrands.de.
2. Summary
We built this App with privacy as a core principle:
- We do not collect personally identifiable information to operate the App’s core remote control functionality.
- We do not use third-party analytics, advertising networks, or tracking SDKs.
- We do not sell, rent, or share your data with third parties for marketing purposes.
- Subscription payments are processed entirely by Apple — we never see your payment details.
- Device pairing and remote control commands are processed on your device or sent directly to your hardware over your local network.
3. Information We Process
3.1 Information Processed Locally on Your Device
The App stores the following information locally on your device only:
- Configured device profiles (e.g., TV brand, model, custom button layouts)
- Paired device identifiers (IP addresses or device IDs on your local network)
- App settings and preferences (e.g., dark mode, language)
- Favorite buttons and custom shortcuts
This data does not leave your device. We have no access to it.
3.2 Subscription and Purchase Information
If you purchase a Pro subscription or other in-app purchase:
- Apple processes the transaction through the App Store. We receive an anonymized transaction receipt from Apple to verify your subscription status.
- We do not receive your name, email address, payment card details, or billing address from Apple.
- Apple’s handling of your payment information is governed by Apple’s Privacy Policy: https://www.apple.com/legal/privacy/
Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).
3.3 Diagnostic and Crash Data
If you have opted in via your iOS Settings to share diagnostic data with app developers, Apple may provide us with anonymized, aggregated crash reports through Apple’s standard diagnostic system. This data does not identify you individually and is used solely to fix bugs and improve App stability.
Legal basis: Legitimate interest in maintaining a functional App (Art. 6(1)(f) GDPR). You may opt out at any time in iOS Settings > Privacy & Security > Analytics & Improvements.
3.4 Support Communications
If you contact us by email for support, we will receive and process the information you voluntarily provide (e.g., your email address, the content of your message, optional device or app version information you share). We use this only to respond to your inquiry.
Legal basis: Legitimate interest in providing customer support (Art. 6(1)(f) GDPR). Support emails are retained for up to 24 months for quality and reference purposes, then deleted.
4. Information We Do NOT Collect
To be explicit, we do not collect:
- Your name, email address, phone number, or postal address (unless you contact us voluntarily)
- Your precise or approximate location
- Your device’s advertising identifier (IDFA)
- Browsing history, app usage analytics, or behavioral data
- Contacts, photos, calendar, or other device content
- Content of TV channels, streaming services, or any media you control
5. Network Permissions
To control devices on your local network, the App requires permission to communicate over your Wi-Fi network and, where applicable, Bluetooth. These communications happen directly between your iPhone and your hardware (e.g., your TV or soundbar). No remote control commands are routed through our servers.
The first time you use a local network feature, iOS will ask you to grant Local Network permission. You can revoke this at any time in iOS Settings > Privacy & Security > Local Network.
6. Third-Party Services
We rely on the following third parties to operate the App:
| Service | Purpose | Data Shared |
|---|---|---|
| Apple App Store | Distribution, payments, subscriptions | Handled entirely by Apple per Apple’s Privacy Policy |
| Apple iOS diagnostics | Optional crash reports (if you opt in) | Anonymized crash logs only |
We do not use Google Analytics, Firebase Analytics, Meta SDK, AdMob, RevenueCat, Mixpanel, Amplitude, Segment, or any comparable third-party tracking or analytics service.
7. International Data Transfers
We are based in Germany. Where Apple processes data on our behalf (e.g., App Store transactions, anonymized crash logs), Apple may transfer such data to the United States and other countries under appropriate safeguards (Apple’s Standard Contractual Clauses or equivalent). See Apple’s Privacy Policy for details.
8. Data Retention
- Locally stored data: Retained on your device until you delete the App or clear app data.
- Subscription receipts: Retained for the duration of your subscription plus the statutory retention period required by German tax and commercial law (up to 10 years per § 147 AO and § 257 HGB).
- Support emails: Up to 24 months, then deleted.
9. Your Rights Under GDPR
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights:
- Right of access (Art. 15 GDPR) — request a copy of your data
- Right to rectification (Art. 16 GDPR) — correct inaccurate data
- Right to erasure (Art. 17 GDPR) — request deletion
- Right to restriction (Art. 18 GDPR) — limit how we process your data
- Right to data portability (Art. 20 GDPR) — receive your data in a portable format
- Right to object (Art. 21 GDPR) — object to processing based on legitimate interests
- Right to withdraw consent (Art. 7(3) GDPR) — where processing is based on consent
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
To exercise any of these rights, contact us at service@tbrands.de. We will respond within 30 days.
The competent supervisory authority for Trusted Brands UG is:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW) Kavalleriestraße 2–4 40213 Düsseldorf Germany https://www.ldi.nrw.de
10. Children’s Privacy
The App is not directed at children under 13 (or under 16 in the EU, where applicable). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at service@tbrands.de and we will delete it.
11. Security
We implement appropriate technical and organizational measures to protect any data we do process, including TLS encryption for all communications with Apple’s servers and our support email. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to industry-standard practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through an App update notice or via the App Store description. The “Last Updated” date at the top of this Policy will always reflect the latest version. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.
13. Contact
For any privacy-related questions, requests, or complaints:
Trusted Brands UG (haftungsbeschränkt) Mühlensiek 9, 32584 Löhne, Germany Email: service@tbrands.de
This Privacy Policy is governed by the laws of the Federal Republic of Germany.